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Hellenic Homes, Mournies (HQ), Hania Town, Platanias and Kalyves, Chania, GR-73300

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Date Submitted
Reviews, Comments and Feedback
Posted By
27/06/2008
I have just taken possession of a wonderful stone built villa, on time and by far exceeding my expectations. Can only say that all my experience with Hellenic Homes has been positive and enjoyable.
Jenny
11/06/2008

DEAR GREECE MAGAZINE,

FOLLOWING MY LETTER IN ISSUE 37, DECEMBER 2007, I AM WRITING TO TELL ALL YOUR READERS WHAT AN EXCELLENT SERVICE I HAVE RECEIVED FROM HELLENIC HOMES IN PURCHASING MY BEACHSIDE APARTMENT IN WESTERN CRETE.

I WAS UNFORTUNATELY INVOLVED IN A CAR ACCIDENT 2 YEARS AGO, AND AS A RESULT SUFFERED SUBSTANTIAL VISION LOSS. AFTER RECUPERATING ON THE WONDERFUL ISLAND OF CRETE, THE LAND OF THE GODS, I DECIDED TO PURCHASE MY OWN DREAM PLACE IN THE SUN. I DECIDED TO BUY A TWO BEDROOM BEACHSIDE APARTMENT IN KALYVES, A TRADITIONAL SEASIDE VILLAGE IN WESTERN CRETE.
KALYVES IS A MAGICAL PLACE WITH GOLDEN SANDY BEACHES GENTLY SLOPING INTO THE CALM SHALLOW WATERS OF SOUDA BAY. THERE IS A WIDE CHOICE OF TAVERNAS, RESTAURANTS, SHOPS AND ALL THE AMENITIES YOU REQUIRE FOR A RELAXING HOLIDAY OR ALL YEAR ROUND LIVING.

HELLENIC HOMES HAVE PROVIDED AN EXCELLENT SERVICE THROUGHOUT THE PURCHASING PROCESS. FROM THE INITIAL ENQUIRY THROUGH TO THE FINAL COMPLETION NOTHING HAS BEEN TOO MUCH TROUBLE.
THEY MAINTAINED CONTACT WITH ME SENDING ME PHOTOS WHILST I WAS BACK IN THE UK. FURTHERMORE AS THE COMPLETION WAS A FEW MONTHS BEHIND SCHEDULE I WAS FINANCILLY COMPENSATED FOR EACH MONTH OF THE DELAY.
THE STANDARD OF FINISH OF MY NEW BEACHSIDE PAD IS SUPERB WITH IMMACULATE ATTENTION TO DETAIL, AND ALL THE SNAGGING ISSUES RESOLVED PROMPTLY.
THE ONLY MISTAKE THEY MADE WAS PUTTING AN AIR CONDITIONING UNIT IN THE WRONG ROOM, WHICH THEY PROMPTLY RESOLVED BY PUTTING AN EXTRA UNIT IN AT NO EXTRA COST.

I HAVE BEEN IMPRESSED BY ELENI, FINANCE DEPARTMENT, GIORGOS, CUSTOMER SERVICE, AND PARTICULARLY MANOLIS THE SITE MANAGER FOR WHOM NOTHING WAS TOO MUCH TROUBLE.

FOR ANY READERS CONSIDERING BUYING A PROPERTY IN CRETE I WOULD DEFINETLY RECOMMEND A LOOK AT HELLENIC.
THE GREEK WORD "ONEIRO" MEANS DREAM. THANK YOU HELLENIC HOMES FOR MAKING MY DREAM COME TRUE!!!

SEE YOU ON THE BEACH WITH A FRAPPE!!!

YASSOU

Name Supplied
09/06/2008
My husband and I purchased our property through Hellenic Homes just over three years ago and have been delighted with our new home. The quality of the building and the value for money were excellent. I would highly recommend them to anyone.
Name Supplied
16/05/2008
I could not recommend this company, I know many people who have a Hellenic home and would not use them again. Their after sales service is dreadful.
Name Supplied
07/04/2008
We bought our house with Hellenic in April 2006. The house was completed in February 2007, with the usual list of snags. Standard of build very high, finish on the whole very good. Although we have had some changes to plot shape/size, and speed of wall build, we found that the company dealt with us courteously and fairly, and we would highly recommend them. The only criticism we have is that there is a high turnover of Customer Services Personnel, making it rather difficult sometimes to get things seen to. I believe the current one is the best of the lot we have been dealing with so far. But this is Crete, not England, so you have to adjust to some different practices(within reason) Can't wait to spend more time there!
Name Supplied
24/02/2008
We have had nothing but problems with this company and we would NEVER, NEVER recommend them they have no aftercare and we have had five different customer care reps all of whom have done nothing.
Name Supplied
09/05/2007
I went out with various developers last year, some of whom I would never hand money over to... cowboys basically. Went out with Hellenic Homes, on two occasions for both restoration and off plan, they were clearly solvent, professional and gave me the very necessary feeling of security to purchase. Hellenic also guarantee secure freehold of property so no worries there.
As they also showed me the best plot, I bought with them and have no quarrels with them - far from it. Would recommend Hellenic anytime.
Name Supplied
30/04/2007
We moved into our villa in Sept 06 and cannot recommend Hellenic Homes highly enough. From the initial stage of viewing properties in Jan 06, to taking ownership in Sept and then the after sales services, we have had nothing but an excellent experience. We were kept informed regularly by email and photos of the development of the villa as it was being built and once we moved in were highly impressed by the standard of finish that Hellenic provided. With every new house there are always snags, but the Hellenic Customer Service team and workman fixed them professionally and promptly. We met with 5 different development companies when we were looking to move to Crete and chose Hellenic Homes because of the standard of finish they provide, the pre-sales and after sales service that they offered and that they were the most professional, organised and financially stable developer that we saw. Since we moved, they have moved to new offices just off the National Road at Mournies which is a stunning building, which only confirms to us that they want to produce the best buildings in Crete. They are not the cheapest but what you get for the price is far superior than other developers that we have seen. I would personally recommend that if you are thinking of buying a house in Crete that you short list Hellenic as one of the companies to view with.
Name Supplied
22/03/2007
We purchased a house from this company, for nothing on the face of this earth would we purchase another.
Name Supplied
25/02/2007
I feel I must write this as a friend of mine has had a very stressful, expensive experience of this company and I would advise others to steer well clear. They decided to sell their house which was purchased from this company only to find out that the permits were incorrect, there was no pool licence and the boundaries were not shown correctly. This led to a lot of legal wrangling and it took 7 months to settle. This has incurred them many extra costs. Although they paid for a large plot they had to settle (through the revised topograph) for 30% less land. When the issue of compensation was raised they were told by the company that Hellenic would pay nothing and since my friend was trying to sell the house they would not help them to legalise it unless they waived their rights to compensation. This they had to do for Hellenic to correct the original plans and to obtain the correct permits.
Name Supplied
08/11/2006
It is very difficult to get anything done after the two year guaranty, Customer service could be a lot more customer friendly, e-mails are very rarely answerd. Our snagging list is still to be compleated after two and a half years! Other than this the house has been damp proof and we never got any water in when the weather was VERY wet.
Nat
03/11/2006
Our house with Hellenic Homes was completed a few weeks ahead of schedule and my husband and I are delighted with the finished product. We too had the usual short list of snags but these were dealt with in the time that we had on the island. I cannot praise Hellenic Homes enough for the quality of workmanship, friendly customer support and above all, keeping their promises. I would thoroughly recommend them to anyone considering a house purchase in north west Crete.
Donna
01/11/2006
We took delivery from Hellenic homes in Jan 2005 on time and with a temporary power supply. Mains power connected in May 2005. Quality of finish was excellent with only a short snagging list, most of which was done fairly quickly though after sales customer support was less than we would have liked for a while. In the last year and a half some faults, including replacing the water pump have been dealt with to our satisfaction. Overall a good experience and one to recommend.
Graham
31/10/2006
We had Hellenic Homes build our villa and swimming pool and have been delighted with the quality of the build and the experience that we have had with the whole company. Our build was finished ahead of original date, this was with our agreement,time scale was to be September and they were able to complete it by early July. We had very little on the snagging list and most certainly nothing major. My only criticism is that we were not prewarned ,that we may not have electricity immediately and found out by accident through friends. Hellenic Homes have provided a generator for us to use, which means that we can use certain things in the villa but not all together. As we still do not have electricity, we have not had the pool filled yet or have been able to use the air conditioning or central heating. I have been told that not all builders provide a generater and you usually have to buy your own as its not the builders responsibility to get the electricity to your villa. I would definitely use Hellenic Homes again if we were considering another build and would definatley recommend them.
Karin
29/10/2006
Hellenic were by far the best with regards to available specs and whilst I've had to use the After Sales service because of the usual snags associated with a new build, they have done their best to appease and esnure that my needs have been met. I've heard some comments that are less than flattering, but I can only go by my own experience - which has been good. In fact, I'm using Hellenic to build extras and a pool and I wouldn't do that if I thought they were unable to deliver to my high expectations.
Mike

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